1. Introduction
XYSO Associates (“XYSO Associates”), operating under PropNex Realty Sdn. Bhd. E(1) 1800, is committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at klcentrix.my or engage with our property consultants.
2. Information We Collect
We collect personal information when you submit an enquiry form on this website (the contact page, project pages and consultant profile pages), when you message us or a consultant on WhatsApp, and through basic website usage. We may collect the following types of personal information:
- —Full name and contact details (phone number, email address)
- —Property preferences and enquiry details
- —Communication records including WhatsApp messages
- —Website usage data (pages visited, time spent, referral source)
- —Any other information you voluntarily provide to us
3. How We Use Your Information
Your personal data is used solely for legitimate business purposes, including:
- —Responding to your property enquiries, including contacting you by phone, WhatsApp, SMS or email, and connecting you with the appropriate consultant
- —Providing information about property projects relevant to your interests
- —Scheduling viewings and consultations
- —Sending updates on new project launches, only if you separately agree to receive them
- —Improving our website and services
- —Complying with legal and regulatory obligations
4. Data Storage & Security
Enquiries submitted through this website are stored in a managed cloud database (Supabase) and the website is hosted by Vercel. These providers process data on our behalf, and their servers may be located outside Malaysia, including in Singapore. We take reasonable steps to keep your data secure. It is accessible only to the XYSO Associates consultant handling your enquiry and authorised team members. Your details may also be shared with PropNex Realty Sdn. Bhd., the licensed estate agency we operate under, where needed to handle your enquiry or meet legal and regulatory requirements. Your data is not sold, rented, or shared with other external parties for marketing purposes without your explicit consent.
5. WhatsApp Communications
Our enquiry forms send your details directly to our team. This website also has buttons that open WhatsApp so you can message a consultant yourself. WhatsApp communications are subject to WhatsApp’s own privacy policy. XYSO Associates consultants will only use your WhatsApp contact details for property-related communications directly relevant to your enquiry.
6. Your Rights Under PDPA
Under the Personal Data Protection Act 2010, you have the right to:
- —Access the personal data we hold about you
- —Request correction of inaccurate or incomplete data
- —Withdraw consent for us to process your personal data
- —Request that we cease using your data for direct marketing
7. Cookies & Advertising
Our website uses only essential storage to remember your language preference (English or Mandarin). We may also use measurement tags from Google (such as Google Ads conversion tracking) to understand how visitors reach our website from our online advertisements. These tags may set cookies in your browser. You can block or delete cookies in your browser settings and manage Google’s advertising preferences in your Google account Ads Settings.
8. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights under PDPA, please contact us via our Contact page or reach out directly to any XYSO Associates consultant via WhatsApp.